The following terms are in reference to the pre-order of your BajaBoard G4 or G4X.   By proceeding with a deposit payment, you are acknowledging that you agree to these conditions.

1. What happens after you submit your build

Once you submit your build, our system will generate an order form with your board selection and contact details.  You will receive a confirmation and order invoice for your nominated deposit within 48 hours.  At this time, you are still not obliged to proceed with the order, and may simply let it go without any notice.

2. Specification may vary

Our range, speed and climbing specifications are based on a 70kg rider on compact terrain.  These figures may vary depending on your weight, riding style and terrain type.

3. Production timing

Our 2018 model BajaBoard G4's and G4X's are scheduled to come off a newly established production line in late July 2018.  Hence, delivery to customers is scheduled to start in August 2018.   

We do have a specialized assembly team responsible for building custom BajaBoards away from the main production line.  If you wish for your board to be expedited, we will allocate your build to the customs team for priority build and faster delivery.  However, no discounts are available for priority builds.  Please contact hello@bajaboard.com.au and enquire about priority build and delivery.

4. Time for payment

Payment of your nominated deposit must be made within 10 business days. 

If we do not receive a payment from you within 10 business days, it will be treated as a cancellation request, and the invoice (including any special offers attached) will be canceled.  Any special offers available to you at the time of the initial submission may not be valid if you decide to re-order later. 

Once your board is ready, you will receive a notification email from us. At the same time, you'll also receive your second invoice for any outstanding payment.  All outstanding payments must be made PRIOR to the board being shipped. 

5. Payment method

Deposit payments will be processed through Paypal.  Paypal accepts all major credit cards, and you do not need to have a Paypal account to transact payment. 

6. Delivery

Delivery costs shown are estimates for delivery to metropolitan regions.  Should you require delivery to rural area or island destination, additional charges may apply.   

If you wish to know your exact delivery cost, please let us know in the message section of the submission form, and confirm your city / town of delivery.

We reserve the right to deliver your board from any of our warehouses, however, we promise not to charge you any extra fees compared to what you would have paid had we shipped from the closest warehouse to you.

7. Cancellation & refund policy

Prior to your board being ready for shipping,  deposits are refundable for whatever reason, minus a US$50 processing fee.   

To cancel your order and request a refund, simply email hello@bajaboard.com.au with your order number and a short message requesting cancellation.  Refunds will be deposit back to whichever card or account you used in the initial order.  If you wish for the credit to be deposited to a different account, additional fees may apply.  Please allow up to 30 days for refund to arrive back in your account.

However, please note that once we have notified you that your board is ready for delivery, we will not accept order cancellations or provide refunds from that point onward.

8.  Other policies

All other policies are as per our standard store policies.  Where these pre-order terms and store policies conflict, pre-order terms shall take precedent.